Return & Refund Policy (English)
1. Overview
We want you to shop with confidence. This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds may be accepted for products purchased from our website.
By placing an order with us, you agree to the terms outlined in this policy.
2. Eligibility for Returns
Returns may be accepted if:
The product is defective, damaged, or incorrect upon arrival
The return request is submitted within 30 days from the date of delivery
The product is unused, unwashed, and in its original condition and packaging
Certain items may be non-returnable due to hygiene, safety, customization, or clearance reasons. These will be clearly stated at the time of purchase.
3. Return Period
All return requests must be made within 30 days from the delivery date
Requests made after the return period may not be accepted
4. Non-Returnable Items
Unless defective, the following items are not eligible for return or refund:
Perishable goods
Personal care or hygiene items
Custom-made or personalized products
Clearance or sale items (unless otherwise stated)
5. Return Process
To initiate a return:
Contact us via the website with your order number and reason for return
We will review your request and provide return instructions if approved
Products must be returned according to the provided instructions
We reserve the right to reject returns that do not comply with this policy.
6. Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly supplied
We are not responsible for lost or damaged return shipments
Tracking is strongly recommended
7. Inspection & Approval
All returned items will be inspected upon receipt.
Refunds or exchanges are subject to approval based on product condition and compliance with this policy.
8. Refunds
Approved refunds will be issued using the original payment method
Processing time may vary depending on banks or payment providers
Original shipping fees are non-refundable unless the return is due to our error
9. Exchanges
Exchanges are subject to product availability
If an exchange is unavailable, we may offer a refund or store credit at our discretion
10. Late or Missing Refunds
If you have not received a refund after approval:
Check with your bank or payment provider
Contact us for further assistance
11. Cancellations
Orders cannot be cancelled once they have been shipped
Cancellation requests made before shipment may be accepted at our discretion
12. Policy Updates
We reserve the right to amend or update this Return & Refund Policy at any time. Changes will take effect once published on our website.
13. Contact Us
If you have any questions regarding returns or refunds, please contact us through the communication channels provided on our website.